Job Title: Technical IT and Telecoms Projects Co-ordinator
Location: St Asaph, Wales
Salary: £26,000 - £31,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday - 9am to 5:30pm
About OES:
Office Equipment Systems (OES) is a rapidly growing provider of IT and communications technology solutions and managed print for businesses in N Wales and the North west. Our focus on delivering expert, passionate, and high-quality service has driven our success and growth.
About the Role:
We are looking for a Technical IT and Telecoms Projects Co-ordinator to join our team in St Asaph. In this role, you will assist with the delivery of IT and telecom services to our expanding customer base. You will be responsible for planning and managing IT and telecoms projects, handling tasks such as provisioning, number porting, hardware orders, managing suppliers, and scheduling engineering diaries.
Job Responsibilities:
- Plan projects assigned from the sales team
- Facilitate and conduct initial kick-off meetings with sales, engineering, and customers
- Order services and hardware from suppliers
- Place provisioning orders for services such as Microsoft licences, broadband, hosted telephony, and mobiles
- Manage number porting and provisioning processes
- Schedule engineers to attend customer sites for installations and training
- Consistently update customers on the progress of their orders
- Manage stock and ensure proper documentation for all processes
- Provide a clear handover to both clients and support teams
- Deliver world-class service to every customer
About you:
Job Experience Required:
- Previous project management experience
- Experience with telecoms and IT project delivery and provisioning is advantageous
- Positive, can-do attitude with excellent organisational skills
- Excellent time management, ability to multi-task, and handle large volumes of workload
- Strong verbal and written communication skills
- A team player with a commitment to quality service
Remuneration and Benefits:
- Basic salary of £26,000 - £31,000
- Staff Share Equity Scheme
- New customer referral incentive
- 21 days holiday, increasing to 25 with 4 years of service (+ bank holidays)
Join our growing team at OES and help us deliver exceptional IT and telecoms solutions to businesses across North Wales.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, Experienced 1st Line Support, IT Service Desk Technician, IT Project Manager, Information Technology Project Manager, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role.
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